saas marketing


For SaaS leaders, acquiring new customers is a thrilling chase with a sure-shot reward in terms of revenue. But, a sustainable SaaS business relies on retaining the acquired customers. 


The 91% customer retention rate in the SaaS industry is a testament to why SaaS teams must keep up with the standards. In a fiercely competitive SaaS market of $317.55 billion, customer loyalty isn’t just a nice-to-have but the lifeblood of your business.


And while we’ve all mastered the art of onboarding emails and feature demos, interactive content is an underutilized weapon in your arsenal. 


What does it do?


It is the strategic powerhouse to transform your users from casual subscribers to passionate advocates. 


Leverage interactive content that creates a deeper connection with customers by understanding their unique needs. In response, deliver value that keeps them coming back for more.   


Ready to unlock customer loyalty amongst customers through interactive content?


Let’s begin.


#1. Offer Interactive Product Education

Think beyond just the onboarding when it comes to designing a learning journey for your users. They can only become loyal if they continuously discover new ways to use your product. 


Here is how you can offer product education more engagingly to empower them with your SaaS product. 


  • Microlearning Modules: Break down complex features or processes into bite-sized interactive modules in GIF or short video format to make learning more digestible.
  • Interactive Tutorials and Simulations:  Help users practice using your product in a risk-free environment. Blending in simulations enables experimenting, building confidence, and mastering advanced features without the fear of making mistakes.
  • Contextual Help and Tooltips: Earn the users’ loyalty by helping them achieve their goals. Embed interactive tooltips and contextual help directly within your platform — from product usage videos to self-help knowledge bases. 


Tip: Speed up the process of creating interactive content and customize it based on users’ expectations using AI-powered tools. You can create how-to guides that offer in-depth, on-the-go guidance to reduce frustration and boost productivity. Ensure these guides have enough visuals for ease of reference and are updated from time to time, especially with UI changes.


#2. Invest in Personalized Onboarding for a Better First Impression

Generic onboarding flows may leave users yearning for more, and even resulting in churn. A Wyzowl report indicates that 86% of users are expected to remain loyal to a business that puts effort and invests in onboarding content to welcome 


Leverage interactive content to create a personalized onboarding experience that educates and delights your users.


Here’s how—


  • Interactive Walkthroughs: Ditch the static product tours and provide interactive users walkthroughs that adapt to their actions and learning styles.
  • Branching Scenarios: Offer realistic scenarios to users that help them make decisions within your platform.  Such hands-on enables grasping your product’s value proposition quickly to discover how it solves specific challenges.
  • Progress Tracking and Gamification: Reward users for completing onboarding milestones with badges, points, or exclusive content.

3. Implement Interactive Feedback Loops

Don’t take customer feedback for the sake of it, especially in the form of traditional surveys. Inject interactivity into your feedback loops to collect insights that fuel continuous improvement and foster a sense of partnership with your users.


Here’s what you can consider—


  • Interactive Surveys and Polls: Stay away from static multiple-choice questions. Incorporate sliders and image selections with open-ended questions to encourage users to share their thoughts on products more engagingly.
  • In-App Feedback Widgets: Make feedback effortless by enabling users to provide feedback directly within your platform. Place a subtle feedback button or a pop-up survey to capture valuable insights while users actively engage with your product.


*Pro Tip: Consider implementing real-time analysis to make iterative improvements to your product. Users can turn loyal when they see that their feedback is valued. They feel heard and valued, strengthening their loyalty.


4. Curate Interactive Content Hubs

Interactive content hubs can act as a centralized resource for engagement. This way, you won’t scatter your interactive content across your website. Instead, a dedicated content hub can serve as a central repository for interactive content.


This hub serves as a destination for users to explore, learn, and engage with your brand on a deeper level.


Here’s what you can consider—


  • Interactive Resource Libraries: Organize interactive content into different categories like
    • Knowledge base
    • Tutorials
    • How-to videos
    • Hands-on guides
    • Case studies
    • Quizzes, and more.


Such an interactive library can house your assets to provide self-help when users are stuck. So, instead of contacting customer support, they can use any of these resources to get the work going. 


Ensure visuals are actual representations of your product, are eye-catching, and are easy to read. Also, share screen captures for how-to videos along with superimposed text, voiceover, and concise descriptions. This method is ideal for explaining complex processes in a fun, interactive manner that keeps users engaged.


  • Personalized Content Recommendations: Leverage user data and preferences to suggest relevant interactive content. Such personalized touches increase the likelihood of engagement, keeping users coming back for more.
  • Gamification Elements: Incorporate gamification into the content hub itself. Award points for completing interactive modules, participating in discussions, or sharing content with others. This adds an element of fun and incentivizes continued interaction.


* Pro Tip: Use social media, web pages, email newsletters, and in-tool notifications to promote your interactive content hub. The more the visibility, the more likely users will be to discover and use it.

Wrapping It Up

SaaS businesses should not think of interactive content as a mere trend. It has the power to transform customer relationships since it offers a fundamental shift in how you engage and retain the most valuable asset: our customers.


Following the above-mentioned strategies can help foster a community. It’s not just about educating users but also empowering them and building a partnership.


Using interactive content to build a loyal customer requires moving beyond renewing subscriptions. Think how many users can benefit from the content to the extent that they can actively advocate for your SaaS brand.

saas marketing


Effective marketing is essential for growth and success in the competitive landscape of software as a service (SaaS). However, allocating and managing marketing budgets can be complex, particularly for SaaS companies aiming to maximize return on investment (ROI). This article will explore strategies and best practices for SaaS companies to approach marketing budgeting, ensuring optimal resource utilization and maximizing ROI.


Understanding the Importance of Marketing Budgeting

Effective marketing budgeting is crucial for SaaS companies to allocate resources wisely and achieve their business objectives. Here are key reasons why marketing budgeting is essential:


  • Resource Allocation: Proper budgeting ensures that resources are allocated efficiently across various marketing channels, maximizing the impact of each dollar spent.
  • Goal Alignment: A well-planned budget aligns marketing efforts with overall business goals, ensuring that every marketing initiative contributes to the company’s growth objectives.
  • Measurement and Optimization: Budgeting facilitates measuring marketing performance, enabling companies to optimize campaigns and strategies based on data-driven insights.
  • Competitive Advantage: Strategic budgeting allows SaaS companies to outmaneuver competitors by investing in innovative marketing tactics and staying ahead of industry trends.

Key Considerations for SaaS Marketing Budgeting

Regarding budgeting for marketing in the SaaS industry, several factors must be considered to achieve maximum ROI. Here are some key considerations:


Customer Acquisition Cost (CAC)


  • Calculate the average cost of acquiring a new customer through various marketing channels.
  • Prioritize channels with lower CAC and higher conversion rates for optimal budget allocation.

Lifetime Value (LTV)


  • Determine the lifetime value of a customer to understand the long-term revenue potential.
  • Allocate a portion of the marketing budget for SaaS companies to initiatives focusing on retaining and upselling existing customers to maximize LTV.

Marketing Channels and Tactics


  • Evaluate the effectiveness of different marketing channels and tactics in reaching target audiences and driving conversions.
  • Allocate the budget based on each channel’s performance and scalability, considering ROI, audience engagement, and the competitive landscape.

Seasonality and Trends


  • Consider seasonal fluctuations and industry trends that may impact the effectiveness of marketing campaigns.
  • Adjust budget allocation accordingly to capitalize on peak seasons and emerging opportunities.

Testing and Experimentation


  • Allocate a portion of the budget for testing and experimentation to identify high-performing strategies and optimize campaigns.
  • Implement A/B testing and other methodologies to evaluate the effectiveness of different messaging, creatives, and targeting parameters.

Strategies for Maximizing ROI

To maximize ROI from marketing budgeting, SaaS companies can adopt several strategies tailored to their unique business needs and target audiences:


Focus on High-ROI Channels


  • Identify and prioritize marketing channels that consistently deliver a high return on investment.
  • Allocate a larger portion of the budget to these channels while continuously monitoring performance and optimizing campaigns for maximum efficiency.

Invest in Content Marketing


  • Develop a robust content marketing strategy to engage target audiences and drive inbound leads.
  • Allocate the budget towards creating high-quality content assets such as blog posts, whitepapers, case studies, and videos that educate, inform, and resonate with prospects.

Embrace Data-Driven Decision Making


  • Leverage data analytics and marketing automation tools to gather actionable insights and make informed decisions.
  • Continuously monitor critical metrics such as conversion rates, customer acquisition costs, and customer lifetime value to optimize budget allocation and campaign performance.

Prioritize Customer Retention


  • Allocate resources towards initiatives aimed at retaining and nurturing existing customers.
  • Implement customer loyalty programs, personalized communication strategies, and ongoing support to increase customer satisfaction and reduce churn.

Optimize Conversion Funnel


  • Identify and address bottlenecks in the conversion funnel to improve overall conversion rates and ROI.
  • Allocate budget towards optimizing website UX/UI, implementing conversion rate optimization (CRO) strategies, and streamlining the customer journey from awareness to conversion.


Effective marketing budgeting is a cornerstone of success for SaaS companies looking to maximize ROI and achieve sustainable growth. SaaS marketers can allocate resources strategically and drive impactful results by understanding key metrics, prioritizing high-ROI channels, and embracing data-driven decision-making. By continuously evaluating and optimizing marketing initiatives, SaaS companies can stay agile, adapt to evolving market dynamics, and maintain a competitive edge in the rapidly changing landscape of Software as a Service.

SaaS Marketing Strategy


As the name implies, software as a service (SaaS) is a business model that relies on the licensing and subscription of a piece of an online program. Good examples of SaaS are online grammar checking software, productivity office suite, and file storage.  


Achieving a successful SaaS business model and digital marketing strategy depends primarily on having a great app and outstanding customer service. Once your software provides high-quality performance and service, it will eventually sell itself. However, even before that happens, you need to have people try and use it. And for you to find those people, you need to put together a killer SaaS marketing strategy. 


What Makes SaaS Marketing Different? 

Companies looking to sell SaaS can’t settle for short-term customers. Instead, they need clients who can share a long-term business relationship with them. Once a customer is on board, SaaS companies must maintain constant communication and marketing to prevent churn and convert them into long-term customers.  Know that if a customer churns, it can easily have a significant impact on the company’s stream of income. 


Most traditional companies are transactional in nature. They consider a deal completed after one service call or once their product is delivered. Unlike them, firms offering SaaS concentrate on holding on to people once they become paying customers. To accomplish this, most SaaS companies take advantage of a freemium business model.


However, the freemium model isn’t enough. You still need to, again, market your business and your product. Below are some of the effective ways to create a marketing strategy that will work for you.

Try Search Engine Optimization And Content Marketing Strategy


Almost all growing SaaS companies use content marketing as a growth strategy. To achieve this, you should create many blog posts, videos, and so on, on the topics that your company is an expert with and related to your industry. And you must make sure you apply search engine optimization (SEO) to your content to boost traffic to your site. You should create many blog posts, videos, SaaS links, and so on,


Assume you have a SaaS app for SEO. Write articles covering all aspects of online marketing, encompassing SEO, PPC, email marketing, and social network marketing. These articles can attract leads who are looking for answers and solutions your application can provide them. And the more people you draw in, the more chances you have to convert people into users and customers. 


However, getting traffic doesn’t instantly ensure you that you can convert people. You still have to create a well-planned sales funnel. Make a system that will track and lure in website visitors. Get their email address and make them signup for your newsletters. Or any outbound marketing methods that can let you connect and convince them to use your service or application.


Another effective strategy is to partner with a reliable third party like BCC Interactive to grow your business using effective SEO strategies.   


Apply The Freemium Model 


Products that are highly functional and user-centric lead to solid growth in the market. Rather than using traditional promotion tactics, a product-led growth strategy relies more on human referrals and word-of-mouth marketing. In product-driven SaaS companies, a freemium model is used to generate leads and convert more customers. 


The freemium model is simple. Your app will have two versions: a free one and a premium one. The free version can be accessed and used by anyone. If your product is a simple grammar checker, your app’s free version can provide users with a fully functional proofreading feature.


To profit from users and convert them to paying customers, the premium version of your applications will have added functionalities that they would want. In the case of a grammar checking program, the premium version of the app may contain style, tone, and readability checks. 


Basically, the freemium strategy means limited product access is provided to prospects for a lifetime. However, if they want to use your product to its full potential, customers should pay for it. 


A freemium model consists of three primary types: 


  • Reduced support: Users who sign up for a free subscription don’t have access to customer support or self-help guides and instructions. 
  • Lowered capacity or usage: A storage quota or data limit is set on this model to limit usage. 
  • Limited features: You can use this model to restrict users’ features or limit the improved functionality of existing features. 


Take Advantage Of Social Media 


SaaS marketing has become increasingly dependent on improving social media presence. After all, social media offers lots of opportunities for companies to achieve the following: 


  • Keep in touch with customers directly.
  • Create a feedback platform and identify product ideas.
  • Introduce new products and features.
  • Provide top-of-the-funnel (TOFU) content such as blog posts and videos. 
  • Promote company culture and employees.



Whatever industry your SaaS business is in, you can use the strategies and tactics mentioned above as the foundation for your marketing strategy. No matter how long the process will be for your marketing strategy, remember to keep your eyes on the goal and finally earn your long-term clients for your SaaS software business. 

Software Marketing

Most of the information you will find online about digital marketing is designed for companies selling physical products. If you want to run a bakery, you’ll find plenty of tips, and if you want to run an ecommerce-based business, there’s certainly no shortage of statistics. If you’re selling a product, though – especially if that product is software – the information out there to help you is few and far between. Here, you’ll discover some of the best ways to sell your software successfully in today’s digital age.


Create the Ideal Brand

Your brand is more than just a reflection of your company. The global Havas study has shown that brands must accomplish three things to succeed: they must play a role in society, deliver what they promise, and improve people’s lives. According to some of the experts behind the study, brands simply aren’t trying hard enough to make a positive impact on people’s lives, and that’s where they continue to fall short.


When you take the time to create your ideal brand, think about how the software you’re selling was designed to improve lives. Does it save them precious time so they can spend more time with their families on the beach than at work behind a desk? Make that clear. Does it save them money that they can then reinvest back into other parts of the company or use to go on that vacation to the beach? Make that clear, too.


Partner with Websites where Your Target Audience Spends Time

Think about your target audience. Is it mostly comprised of small businesses? Large corporations? Companies that are large, small, and every size in between? Once you have the answer to that question, you can start to pinpoint places where your audience is likely to spend its time online. Good options include online magazines written especially for small business, websites that cater to large business, and SMB portals.


Once you’ve found sites that seem willing to partner with you, consider offering them some sort of commission to help sell your product. If a partnership is out of reach, perhaps you could offer to trade services. Ask the website to put up your advertisement and offer to provide that site a free sample of your software if it could benefit from it. The possibilities here are truly endless, so be sure to consider them before choosing just one.


List Your Product on Download and Review Sites

Another proven strategy for getting the most out of your software marketing campaign involves making sure you have it listed on several of the leading download and review sites. Some great options include CNET’s download site, Tucows, and others. This puts the software out into the public eye where people can pick it up, read about it, share it with friends, and perhaps even download it and try it themselves.


Be sure that you offer some sort of free preview, demo, or trial when you list your software on these sites. In today’s day and age, with so many companies offering week- or even month-long trials, failing to do the same with your software will likely have a negative effect.


Perfect Your Onsite SEO

Search engine optimization is vital to your overall success, and several case studies have proven it time and again. Once you have your software out there, you need to make sure your website is perfectly optimized so people can find it when they search software. There are several steps to optimizing your SEO. These include:


  • Coming up with a list of competitive keywords. Figure out what the people who could really use your software would likely type into Google if they wanted to find it. As an example, if you offer cloud-based accounting software, this should be your very first competitive keyword. Otherwise, things like financial reporting, financial reporting software, and accounting software solutions are all great choices.
  • Looking at onpage SEO. Every single page on your website must have perfect SEO. This means that you’ll need the right alt tag for every image, the right URL for every page, and the right meta tags for every single element that calls for one. Your content must be clearly written, informative, and filled with your competitive keywords, too.
  • Writing the best possible articles. You’ll need articles on your site that your potential customers can find via Google searches and by browsing your site. These should be clear and concise, and they should explain the various elements of the software you have on offer and why that software is beneficial. Ideally, your articles will make you the authority in your niche, and by the time your visitors finish reading, they will trust you a little more.


Here are some results you can see when things are done correctly.


B2B Software Marketing


Use Social Media to Your Advantage

Social media marketing is incredibly sophisticated these days, but it can only work for you if you use it. You can buy as many Facebook ads as you’d like, but if you don’t actually interact with the people who interact with your ads, then you haven’t really made much of a difference. Social media is all about the interaction, so take some time out of every day to check your comments, respond to them, and perhaps create a post with a link to your latest blog or article, a high-res photo, or even a video. These things expand your overall reach, and half of succeeding in selling software is letting people know it exists.


Make Sure You Deliver on Your Claims

Even if your software is every bit as amazing as the ads claim it to be, there are other factors to consider in terms of delivery. For example, if you promise quick-response customer service (for example, emails will be answered in one business day or less), but it’s taking you far longer than you would like to respond, this will have a negative impact on the public’s perception of your brand. Make a list of everything your brand promises to deliver, then sit down and analyze whether your company is doing a good job of delivering those things. If not, create a plan to do better.


These are the things that matter the most to software consumers. Like any physical product, they want software that solves their problems, and they want it from a company that is active in their community and delivers what they promise.

Knowledge Base


SaaS marketing is challenging. While a majority of the industries can use multiple channels with ease to advertise their offer, but the scope is limited for SaaS businesses. A SaaS product is intangible and it is constantly evolving. Most importantly, Software as a Service is something that most customers perceive as too technology-oriented, and hence have little interest and patience to get familiar with.


That’s why the information in a knowledge base you possess is your strongest marketing asset. Your marketing mantra should be “educate, convert and retain” instead of “build it, and they will come”. In order to convince the potential customers that your solution is what they need, a knowledge base is of critical importance.


1. Great Knowledge Base Articles Are the Key to SaaS Marketing

For a beauty or fashion industry player, the marketing strategy is usually straightforward and simple as it encompasses makeup tutorials, a red carpet coverage, and etc. In fact, it can guarantee the blog brimming with visitors. But, SaaS isn’t exactly something an average person wants to read about.


It goes without saying that your business relies on narrower audience segmentation, but that still doesn’t mean that your potential customer base longs for uninspiring content. Educational resources are the core tenant of SaaS marketing, but only if they provide value and practical information in a convenient and easy to read format.


That’s where knowledge base articles enter the scene. Rather than technical guides, they are an ideal juncture of engaging blog posts and customer support. Creating a perfect knowledge base article means looking at the bigger picture – instead of writing about functions and features of your SaaS, show some real examples of how it can be used for your customer’s benefit. Once they know what’s in it for them, they’ll be interested to know about it.


2. Educational Content Is SEO-Friendly

Apart from allowing you to grow your audience organically, knowledge base articles have a great potential for smart and effective SEO investments. If properly written, such articles, eBooks and user guides can include plenty of product-related keywords, thus ranking your website higher on search engines.


The best thing is that you don’t have to use an SEO expert for this part of your marketing strategy. Use Google Analytics instead, and find out what inquiries are suitable for your SaaS goals. You can then use them to create SEO-friendly FAQs and keyword-empowered articles that will answer all your customers’ demands.


3. Effective Customer Support

To be specific, SaaS businesses need to adjust marketing tactics to their unique customer lifecycles. Your revenue relies on the monthly fees, which means that customer retention plays a more significant role than customer acquisition. Instead of selling a product, therefore, you should focus on selling experiences and satisfying the clients.


In marketing terms, using your customer support as a unique selling point is suggested. Customer-oriented service helps SaaS products to stand out from the crowd. A knowledge base that is informational and interesting at the same time is excellent, but helpdesk solutions can make your marketing even easier.


It equips your reps with everything they need to know about customer preferences and pain points, while simultaneously automating their day-to-day operations. All of this leads to reduced tickets, inquiries and frustration on both sides, thus increasing customer satisfaction and compelling your clients to stay with you month after month.


4. Informative-Driven Strategy

Until recently, knowledge bases were built exclusively for internal intelligence. Though customers now draw on them as well, their use in sales, customer service and employee onboarding is still unparalleled. Indirectly, your marketing strategists can leverage them for audience targeting.


Take Shopify, for instance. Their SaaS was developed in perfect compliance with their customers’ needs, thus becoming one of the biggest names in the industry. In other words, your marketing investment won’t be very successful if your product doesn’t resonate with your audience.


Luckily, online knowledge base software systems enable you to get familiar with those you’ll be marketing and selling your product to. By integrating Google Analytics, for example, it will allow you to gather and analyze actionable feedback from existing users. Moreover, it will also help you improve the future versions and develop a product your audience will love.


5. Knowledge Bases Allow You to Establish Yourself as an Authority

Marketing is only a secondary purpose of the comprehensive knowledge base software systems. If they weren’t designed to store, manage and share information in the first place, they wouldn’t be able to perform any other service, let alone acquaint and retain your customers. Though they can’t make you any more knowledgeable than you already are, they can serve as a powerful platform for displaying your SaaS prowess.


In addition to relying on a convenient customer self-service and delightful customer support, your marketing strategy benefits from your expertise as well. If you manage to establish yourself as an authority in your field, your company’s prospects won’t need any additional proof of your product’s quality.


Knowledge base articles and customer-oriented wikis will help in showcasing everything you excel in. Don’t limit yourself to user guides and FAQs, but take a chance to write about SaaS industry, market trends and future. Offer your expert advice, suggestions and practical tips as well. The larger and more versatile your knowledge base is, higher the chances are that you’ll get noticed.


Once you start driving traffic to your website, educating prospects, getting familiar with their needs and delighting existing customers, your marketing job is pretty much done. From there on, you can share your message with a wider audience, thus expanding your business further. Hence, stay knowledge-centered throughout, and your customers will be more than interested in learning more.


Author Bio:

Robin is a Technical Support Executive with a combined experience of 6 years. He is well acquainted with various Knowledge base tools and is currently associated with ProProfs. In his free time, Robin enjoys reading and traveling.


SaaS Marketing


SaaS businesses are lucky enough to have customers that are mostly consistent monthly subscribers. But how do you build that customer base and establish a strong MRR (Monthly Recurring Revenue) to drive your business? In order to grow and maintain profitability, you must provide high quality services and develop a bond of trust with customers. You can use MRR/ARR to plan your investment in additional features, hiring, and subscriptions such as CloudZero and ProfitWell.


In today’s time every niche has several businesses working under it, that’s why competition gets tougher by the minute. So if you really want to stand out, it’s important to prioritize trust and establish it as soon as you can.


I’m going to talk about growth hacks that businesses are using these days; they help increase sales and improve your chances of building a sustainable business. These hacks are based on customer satisfaction and user engagement.


When it comes to customers, listen and act!


You could be a hard-worker regarding your product/service with lots of in-depth research about the industry, but none of it matters unless you pay attention to your customers. This helps make effective business plans and strategies that bring more profit and sustainability.


It’s best to listen to your customers and ask for their advice so you’re able to understand whether their needs are fulfilled or not. This particular technique applies to all kinds of businesses and keeps existing customers loyal and closer to your brand. But the interesting part is that you can promote brand awareness and gain more customers through constructive criticism and product improvement. Before you know it, existing and new customers will turn into brand advocates with positive feedback about your product/service.


That’s why I love Click Desk, they continuously listen to customers through their chat app. Moreover they integrate improvements and additional features based on such feedback. Almost every customer communication tool out there has ClickDesk integration available. It has shown to be user-friendly with Google Analytics, Unbounce, Zendesk and MailChimp; these extensive integrations have been a huge factor in their consistent growth.


Blog, blog and blog a little more


SaaS business owners should make sure that their blog is full of relevant content that is up to date. It should be high quality content within your niche and must answer questions that other entrepreneurs are trying to answer. If your blog has sufficient content then you’re sure to inspire others who will share such information within their circle. The more sharing your content generates the wider the potential reach to attract new customers.


Why is blogging important? This isn’t the 90’s where a team of sales reps call a list of phone numbers to pitch a product in order to get a few sales. In today’s time to sell a product, it’s necessary to inspire and encourage people to convert into paying customers. Blogging is the most convenient and viral way to inspire an audience!


The BuzzStream Blog is my personal favorite even though it’s not as popular as An intriguing thing about BuzzStream is that it addresses questions relevant to the industry; this particular attribute makes a targeted audience stick around and eventually become a paying customer. Have a look at the blog yourself!


UI and UX is as important as functionality


 Speaking from personal experience, UI and UX are very important, almost as important as SaaS tool’s functionality. Ask yourself this: Why would a user stick with your tool if the functionalities of it aren’t working or creating problems from time to time?


The same answer applies to design and user experience. If the functionalities of your tool are superb with a ‘not so good’ UI and UX, users will most likely go for their second choice to fulfill their needs, even if they signed up for a trial account with you.


A few years back I did some consultation for a rank tracking tool called Rank Watch. The tool was perfect at that time but they lacked good user experience on their website and hence were struggling. But today they are well-established and one of the main areas of the business they adjusted was their UI and UX. Once they made strategic tweaks their user base began to grow.


Remember, your customers are the most important people in your business’s life. You should always think of them first. No customer wants an interface to be clumsy or user experience to be painful so try spending the necessary time and energy on UI and UX. Once you provide customers with a seamless user experience, they will stick with you and may possibly promote you online with positive reviews. All the credit goes to an enjoyably smooth user experience you’ve built into your SaaS app.


Build and manage Community: Let’s get together


We all know that it’s important to build a community around your product, but a remarkably small number of SaaS businesses manage to do this successfully. SaaS businesses should especially have an active community around their brand. This can include existing customers and new potential customers. This helps you spread the brand name to a new audience and also encourages potential customers to convert into paying customers. Last but not least; it gives current paid customers a good reason to upgrade. A community shows you care. Sometimes new and existing customers need that warm fuzzy feeling. is one of those few SaaS businesses that get it right when it comes to community! They’ve built a strong community of brand advocates around them and are now a number one marketing tool for almost every type of small business.


I cracked into’s community a while ago, read this article to learn more about building and managing a community around your brand.


Social Media: A tweet a day makes customers stay


SaaS businesses aim to retain customers and increase customer base so they can build a profitable business with strong MRR. When talking about this, I think it’s vital to include the massive role that social media plays in customer engagement.


Nobody talks to logos and call centers these days!


Nowadays, people want real human communication with companies and businesses. Facebook, Twitter and Instagram encourages interactions, questions and updates between companies and customers. They provide a platform to approach customers and connect with them every day.


You will surely stay in their minds if your brand name constantly pops up in their news feed or timeline. Never forget to make a presence online! Consistency is the key to staying relevant online.


Here is another example. runs their social media quite efficiently. Not only do they tweet, but they’re fast to respond and follow up on Twitter chats too. Follow them right now and get a good sense of how to make use of social media for a SaaS company.


Add Gamification to it!


Recently I’ve written about gamification and I strongly believe that it’s the secret ingredient to retain customers. If you add gamification within your system then your customers won’t get bored, and are more likely to visit again rather than turning to other alternatives.


Tree House is a great example of adding gamification within systems. It makes users come back again with full motivation where they can share awards and badges with the rest of the world. This helps promote your brand name and encourages potential customers to convert into paying ones!


Where do I add gamification within system? Before coming up with an answer for this, go out there and understand your customers and identify some reasons why they’d come back. Once you’ve concluded these points, you can make decisions.


There’s also gamification for sales teams. All-in-one sales and marketing automation apps like Agile CRM are making it easy and affordable for SaaS startups to gamify sales efforts with leaderboards and email reports. My clients who use CRM for sales gamification often report that they learn a lot about their customers by encouraging competition and collaboration among their sales reps. High-pressure environment demands that sales pros find the hottest leads and learn how to pitch their product to specific user personas.


Get one step closer!


One step closer? Yes, exactly! The competition is tough. If you are not the first name on your customers’ minds, you probably aren’t the first choice either. The idea is to get one step closer to customers and remind them about your brand name!


Many brands are doing this through multiple means such as conferences, training programs, webinars and more. Even businesses with tight marketing budgets can achieve it.


Get a reliable webinar software and invite the speaker. All you have to do is promote this on as many avenues possible. You don’t need thousands to attend, you can start small!


There are other ideas too, but the one mentioned above is easiest and fastest for small setups too. You can retain customers and spread brand awareness this way, plus in the long run you’ll see increased profitability. SaaS might be a struggle but it’s also immensely fulfilling (and financially rewarding). Connecting with your customers is the first step in building a successful brand!