Website Trust Building

Image Source: Creative Commons Flickr/vagawi

You may have the flashiest website online to attract customers, but can you keep them coming back? Trust building on your website is vital for the constant growth and development of your online presence. These online trust building tips can help ensure that visitors to your website aren’t one-time tourists but regular, active participants.

Keep it Authentic

When you pretend to be something that you’re not, your visitors can sense it. Don’t force wit or unfamiliar jargon to try to be hip or attract new demographics when it will only sound fake. Engage in trust building by simply being yourself. Just keep your tone friendly and inviting and visitors will feel welcome, giving you their trust and returning again and again for your refreshing authentic web presence.

Provide Simple Navigation

If your website is a mess, requiring an instruction manual to just get beyond the homepage, online trust building is going to be difficult. If you have to, pay a web designer to create simple, intuitive navigation on your site so your visitors don’t have to think about where to click—which will only make them want to leave. This basic, easy measure you can do will save you so much time and money in the long run, and it will keep your visitors happy, too.

Offer Open Transparency

Above all, do not lie to customers. It will shatter their trust and can cost you lots of money. Building trust with your website requires complete transparency. Be upfront about what you do, how you do it, and how much it costs. You don’t have to empty your closet of its skeletons, but be sure to only advertise with actual results, awards, and real customer testimonials. If customers discover that you have misled them, they may never return. This shouldn’t even be a tip, this should just go without saying.

Engage in Community Building

Give your customers a place to feel welcome where they will want to return on a daily basis. Provide them with engaging content that they can participate in, such as forums to have discussions on, videos or other media to engage with, or polls to take. Freebies that are helpful and aligned with the mission of your website are a good idea. A daily tip or quote is very attractive, too. Offer a takeaway every day that will get people excited about visiting.

Be Helpful and Timely

Ensure that your contact information is on the website and that it is easy to find. To promote trust building, you must be accessible in a timely manner to your patrons. If you may not respond for a day or two, be sure to create a canned response that can automatically be delivered if people email you. You can also post a notice on your contact page offering how quickly you will respond. A 48-hour window is good; a 24-hour one is better, when possible.

Add Regular Updates

Websites that feature stale, old content will lose user interest in a flash. Keep your content fresh by updating it daily or at least several times a week. Blogs especially should be regularly updated to foster online trust building. If you have a sale featured on your site, be sure to remove it, as well as any old dates, as soon as it’s over. Customers may think your site is dead if they return and find past specials featured on the front page.

Keep customers coming back for more every day by building trust with your website with these easy principles. Once you fix navigation errors, set up your canned responses, and schedule blog posts, this system will yield fast results in not only gaining, but maintaining trust. Be sure to keep these ideas in mind every day as you build your business.

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Google Trusted Stores

Moving forward with our recent blog posts surrounding the importance of building up your online trust Google recently rolled out a new initiative to help ecommerce sites build their trust in the eyes of their audience. Google has announced the Google Trusted Stores to help ecommerce sites capture the hearts and trust of their online shoppers.

Google designed this effort to help online shoppers identify shopping sources that can be trusted giving them the peace of mind to pull out their hard earned cash (or in this case their credit card) and continue with a purchase.

Here is how the program works

Google will allow certain merchants to participate in this new trust building program for free once they pass a certain criteria. Google will also offer a free purchase protection program to those who qualify for this program if there should be a situation where a customer is unhappy and the merchant is unresponsive to the shoppers requests. Each merchant will have a Google Trust Badge to display on their website letting their audience know that they are part of this Google program letting online shoppers know their reputation and as an eCommerce platoform .

Google Trusted Stores Video

Trust Building


Trust is something that is very important in today’s online business world. People no longer make purchases on impulse like they once did years ago from random ranking web pages. The game has changed folks and having an outdated website with little to no social reach is something that is going to hurt you as a business when it comes to brand building and online influence.


Trust building is just as important today as is flat out web marketing for your website. If you don’t have trust you simply won’t have long term growth and that is a reality with today’s online landscape.


Here are 20 ways you can build trust to your website


  • Great development: Nothing spells trouble like a broken website. Nobody wants to purchase from a site that does not work properly.
  • Professional Images: If an image does not fit into a space don’t stretch it to make it fit.
  • Spelling: Spelling is always important if you are serious about building trust with readers.
  • Professional Design: I understand design is subjective but if you want your web traffic to take you seriously you have to have up to date design.
  • Clean URL Structures: Depending on your website coding you URL structures should never trail off the end of the field.
  • Testimonials: Whether you sell a service or a product client & customer testimonials will help you build trust.
  • Social Links: Your audience wants to see social links pointing to your site. They want to see you active in the social space building your brand and communicating with your audience.
  • Consistency: Consistency with your branding and your logo is really important. If you want trust your audience needs to see consistency coming from your brand communication.
  • Stability: Search your company name in the search engines, do the results show stability? Do you have positive PR along with social profiles and other trust signals clearly visible?
  • Great Content: If the content on your site is compelling and holds the attention of your audience they are going to give your business that much more weight.
  • External Sources: Whether it is proactive or the community just likes you it is important to have information on your business in other locations online.
  • Live Chat: A live chat feature can often times give your audience a warm fuzzy feeling knowing they can speak with someone if need be.
  • Clean SEO: There is nothing worse than trying to read you’re about page and bumping into more links than content. Keep it clean and de-cluttered.
  • Show your Face: If you have a team of employees show them off. Online consumers like to know there are some humans behind where they put their credit card info.
  • Tell your Story: If your business has a cool story behind it show it off! People like stories especially when it comes to how a business was built.
  • Clean Navigation: You want your web traffic to be able to find your internal pages efficiently without any confusion.
  • Smooth Layout: The website layout should always lead a person down a path to where you want them to go.
  • Remove Pointless Advertisements: If you are trying to sell a brand remove the pointless advertisements flashing and distracting your web audience.
Here are a few great other sources when it comes to trust building that we think you will like reading.