Often times review sites play a major role in the make or break of a local business. If you have positive reviews people are going to want to conduct business with you more frequently. If you have negative reviews you might find yourself trying to convince new clients and customers that you are worthy of their business (can you say counterproductive?).
We know what we have to do when we receive a negative review but have you ever stopped to wonder what needs to be done when you generate a positive review? Do you say thank you? Do you leave it alone? What do you do?